The Certificate III in Business (Customer Engagement) equips students with the necessary skills for various entry-level customer support positions within contemporary business settings.During this accredited program, our dedicated team at Gaps Education will guide students in cultivating the expertise and understanding essential for proficiently navigating customer support roles with confidence and effectiveness.
This course is delivered online through audio-visual content and a simulated workplace.
Student enrolments will be active for 12- months with options of full-time or part-time study.
Semester 1
BSBWHS311 - Assist with maintaining workplace safety
BSBSUS211 - Participate in sustainable work practices
BSBTWK301 - Use inclusive work practices
BSBXCM301 - Engage in workplace communication
BSBCRT311 - Apply critical thinking skills in a team environment
BSBPEF201 - Support personal well-being in the workplace
Semester 2
BSBPEF301 - Organise personal work priorities
BSBTEC301 - Design and produce business documents
BSBTEC302 - Design and produce spreadsheets
BSBOPS303 - Organise schedules
BSBOPS301 - Maintain business resources
BSBPUR301 - Purchase goods and services
BSBINS202 - Handle receipt and dispatch of information
It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, the student will need a USI.
For more information on USIs, go to: www.usi.gov.au
In addition to a USI, to begin and complete this course, participants will need:
Examples of job roles relevant to this qualification include:
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