Student enrolments will be active for 12- months with options of full-time or part-time study.

Semester 1

BSBWHS311 - Assist with maintaining workplace safety

BSBSUS211 - Participate in sustainable work practices

BSBTWK301 - Use inclusive work practices

BSBXCM301 - Engage in workplace communication

BSBCRT311 - Apply critical thinking skills in a team environment

BSBPEF201 - Support personal well-being in the workplace

Semester 2

SIRXPDK001 – Advise on products and services

SIRXCEG002 – Assist with customer difficulties

BSBOPS305 – Process customer complaints BSBOPS304 – Deliver and monitor a service to customers

BSBPEF3

01 – Organise personal work priorities BSBTEC301 – Design and produce business documents

BSBTEC302 – Design and produce spreadsheets

It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, the student will need a USI.

For more information on USIs, go to: www.usi.gov.au

In addition to a USI, to begin and complete this course, participants will need:

• Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
• An email address and regular access to a reliable internet connection
• Basic to intermediate computer, or digital device skills
• To meet certain language, literacy and numeracy (LLN) requirements and pass a short LLN test
• The ability and willingness to study online and communicate with Gaps Education staff
• PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course

Examples of job roles relevant to this qualification include:

• Administrative Assistant 
• Customer Service Representative
• Clerical and Administration Worker
• Customer Service Officer
• General Clerk
• Program Administrator
• Data Entry Operator